Responsible Gambling

At Turbonino we take responsible gambling seriously. We want everyone to enjoy gaming in a safe and controlled way, so we provide clear information and practical tools to help you manage play. If you ever feel your gambling is becoming a problem, please reach out to our support team or to a professional organisation for confidential guidance.

Our player protection principles

We aim to promote safe play by making tools and information easy to find, offering straightforward controls over activity, and responding quickly to requests for support. We respect player limits and privacy, and we treat all requests related to safer gambling with priority.

Activity-control tools

Setting deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be raised or lowered, but increases are subject to a cooling-off period for your protection.

Loss limits

Loss limits let you cap how much net loss you accept over a set period. This helps keep play affordable and prevents chasing losses.

Time limits and account breaks

We offer session time reminders and the option to set playing time limits. You can also take an account break for a set period if you need time away from gambling.

Self-exclusion

If you need a longer break from gambling you can request self-exclusion. Self-exclusion temporarily disables access to your account for a chosen period and can include blocking from promotional material. Self-exclusion requests are taken seriously and handled promptly.

Recognising signs of problematic behaviour

Look out for warning signs such as difficulty stopping once you start, increasing deposits, neglecting work or family, or spending time and money you cannot afford to lose. If you spot these signs in yourself or someone close to you, consider using limits or contacting support.

Tips for maintaining control

Plan your play in advance, stick to pre-set deposit and time limits, avoid gambling when stressed or under the influence, and never use borrowing to gamble. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need independent help, organisations such as GamCare and GambleAware provide free advice and counselling in the UK. You can also contact our support team at [email protected] for guidance on account controls and self-exclusion options. If you are in immediate distress, please contact local emergency services.