Contact Our Team
Need a hand? Our support team is ready to help with account enquiries, verification, payment queries, technical issues or general feedback. You can reach out any time via live chat, email or phone for prompt assistance. We aim to respond clearly and quickly, and can guide you through deposits, withdrawals, bonus questions or responsible gambling options. If you prefer written contact, use the email addresses below and expect a reply within one business day for non-urgent enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat available 24/7, response within 1 hour |
| General enquiries | [email protected], replies Mon-Fri, typical reply 1 business day |
| Affiliate enquiries | [email protected], partnership team replies within 48 hours |
| Phone | +44 20 7439 5821, call for urgent issues, available weekdays |
| Working hours | Mon-Sun, 08:00-00:00 (email replies outside these hours) |
Support via Email
Email is the preferred contact method for detailed requests, account issues or any enquiries that need documents or clear explanations. Please send messages to [email protected] with a concise subject line and include up-to-date contact details and your account ID. Clear headings and current contact info help us process requests faster and avoid unnecessary delays.
Submit Your Inquiry
Response Time
We aim to respond to support requests promptly. Most enquiries are answered within one business day, though peak times can cause short delays. For complex matters such as security checks or payment investigations, resolution may take longer depending on the issue and required checks. We appreciate your patience and will update you as soon as we have more information.
Feedback
We’d love to hear from you. Please share feedback, suggestions or ideas to help us improve the site and your playing experience. Every message is reviewed carefully by our team and used to shape updates to games, payments and support. Your input helps us spot issues and prioritise improvements, so thank you for taking a moment to let us know.